Thoughts, Learnings and Experiences

Launch a Customer Panel from your Customer Feedback

Why not expand your Customer Feedback Program and launch a Customer Panel?

Posted by Leroy L on 27 Dec 2023

Customer Centric Feedback

Here at Flow we have a somewhat different approach to customer feedback. To put it simply, we place the Customer at the center of everything we do.

Posted by Leroy L on 21 Nov 2023

Improving Online Reviews

Like it or not, your online reputation is key to your success as a business. Online reputations are not for sale. The lack of a clear strategy, can result in irreparable damage to your online footprint.

Posted by Leroy L on 28 Oct 2023

Tracking Google Reviews

A key feature of Flow is its ability to drive Google Reviews

Posted by Leroy L on 23 Oct 2023

Text Analysis on Small Datasets

Flow provides a unique approach approach to Text Analysis

Posted by Leroy L on 14 Sep 2023

Long Customer Experience Surveys are fraught with problems

No customer likes a long complex survey

Posted by Leroy L on 05 Sep 2023

Making Lost Customers Valuable

For many organisations the focus is always on Customer Acquisition followed by Servicing the existing Customer base.

Posted by Leroy L on 13 Aug 2023

Always choose a Customer Experience Solutions Provider

The Customer Experience Market has never been bigger. A quick search of the web returns countless Solutions.

Posted by Leroy L on 01 Aug 2023

Customer Feedback in the era of Spam filters

With the rise of Spam filters, it is becoming increasingly hard to get Customer Feedback Emails in the inbox.

Posted by Leroy L on 28 Jul 2023

Why we never use "noreply@" email addresses

We Email a lot of customer feedback requests every day. Every feedback request will always have a valid reply email address. We do not use noreply@ email addresses for a number of reasons.

Posted by Leroy L on 18 Jul 2023

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