Know the why behind the score
"When it comes to making a purchase, 64% of people find customer experience more important than price."


A naturally smart engine

Unstructured customer feedback data is great, but how do you read and classify thousands (or millions) of customer comments, and know if the comment sentiment is good or bad?

Luckily you don't have to.

Using Natural Language Processing (NLP) and Machine Learning, Flow's proprietary text analytics engine identifies and classifies what matters most to your customers.

Flow CX
Know what drives experience

Net Promoter Score (NPS), Customer Effort, Customer Satisfaction.

What ever your chosen CX measure, to improve it you need to know what's driving it - the good and the bad.

With Flow you get a clear view of the interaction between you and your customer. You'll know what drives customers towards you and what makes them leave (or stay away).

Flow CX
Like what you see?

Book a time to discuss how we can help.