Online Reputation Management
"After having a positive experience with a company, 77% of customers would recommend it to a friend."

Temkin Group

Amplify word of mouth.

A recent Bright Local study shows that 85% of customers trust online reviews as much as a personal recommendation.

Online brand reputation is critical in today's review driven approach to customer decision-making and choice.

With Flow it's easy to increase and improve customer reviews on your Google Reviews, Facebook or Product Review page.

Flow CX
Manage your reputation

Your online reputation can change fast.

By integrating our reviews application, as part of your ongoing customer feedback program, you'll ensure your brand reputation is managed and maintained over time.

You'll always be on top.

Flow CX
Google Reviews

Flow is fully integrated with Google Reviews.

Flow has a proven track record for adding Positive Reviews and managing Bad Reviews.

If we cannot improve your Google Review rating - we will not charge for our services.

Flow CX
Product Review

Product Review the leading local Australian review site.

As shown in the image (from a real customer) Flow is able to repair your online reputation quickly.

We have taken customers from 1 star to 4+ star in a matter of weeks.

Flow CX
Facebook Reviews

If you decide to enable Facebook Reviews it is important that you have a strategy to maximise your rating.

Flow drives positive Facebook reviews - the image shows an actual customer rating.

Flow boosted the rating from 3.6 to 4.8 and added 10 times the volume of reviews within a year.

Flow CX

"The fast start implementation and seamless integration saw all three Alpha brands hit 4 star ratings in less than three months, and deliver an NPS scorecard by business by location. 5 star product! 5 star service!"

Tracey Ferreira Head of Group Marketing, Alpha Group of Companies

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