This privacy policy applies to Flow CX (“Flow”). Flow is committed to safeguarding the privacy of your personally identifiable information (“PII”).For the purposes of this policy, Flow defines the term “client” as a business with which Flow has an established relationship, “customer” as a customer of a Flow client, and “respondent” as an individual who takes Flow surveys independent of Flow’s clients.
This privacy policy covers how Flow handles personally identifiable information, including personally identifiable information associated with the URLs Flow.co and yoursay.net.au
Information Flow Collects
Flow collects survey and other market research data about individuals’ usage of products and services. The data is used by Flow clients to improve their products and services.Flow does not receive, use or collect personally identifiable information, such as names, addresses, phone numbers and e-mail addresses, except under the following circumstances:
When an existing or prospective client goes to www.Flow.co to request a demonstration of a Flow product, he or she must provide contact details including person-specific information (name, title, phone number and e-mail address) and organization-specific information (name and address).
Flow also collects some marketing contact information such as name and email address through third parties. We use this information for marketing purposes only. Flow may also append the information collected through our website, through emails, other contact with the individuals, to improve our website and services.When Flow surveys customers on behalf of its clients, it receives customers’ personally identifiable information from its clients. Flow may enter into confidentiality and non-disclosure agreements with clients that legally obligate Flow to protect the personally identifiable customer information it receives, and use it only for the purposes specified.
From time to time Flow may collect personally identifiable information during a survey, if requested to do so by a client. This personally identifiable information will be shared with the client, and will be used as described in that survey.
When collecting data from survey respondents, Flow does not collect sensitive personally identifiable information such as: credit card numbers, tax numbers, political opinions, religious or philosophical beliefs, or trade union membership. Flow does collect demographic information for statistical purposes. Responses to demographic questions are entirely voluntary.
Flow’s reporting application, used by Flow’s clients, uses third-party services to gather data on application usage and stability. This data is shared only with the relevant client.
When Flow surveys respondents on its own behalf, Flow may provide resulting proprietary research to third parties. Flow may sometimes reveal individual responses, but these do not contain any personally identifying information.
Flow and its service providers use cookies primarily to identify returning users from the same computer and ensure the integrity of its research. As part of its basic uses of Internet technology to provide surveys, Flow also collects technical information such as: respondent IP address; the date and time at which respondents access Flow’s website and respondent HTTP request headers.
Location-based services
Some of the surveys Flow provides on behalf of its clients ask the clients’ customers to provide their location data, including the real-time geographic location of the customer’s device. This data will only be collected with the customer’s consent. The location based-data allows Flow to provide surveys that relate to a client’s specific store, restaurant, hotel or other business location. All such information will be shared only with the client on whose behalf dealt with in accordance with the terms of this Privacy Policy.
Cookies: Survey and Reporting Application
Flow and its service providers use cookies primarily to identify returning users from the same computer and ensure the integrity of its research. As part of its basic uses of Internet technology to provide surveys, Flow also collects technical information such as: respondent IP address; the date and time at which respondents access Flow’s website and respondent HTTP request headers. Flow also uses third-party analytical cookies for tracking web traffic and usage.
Cookies: Website
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.In order to improve services we offer you, to improve marketing, analytics, or site functionality, we may combine this automatically collected log information with other information we collect about you.
Technologies such as: cookies, beacons, tags and scripts are used by Flow and our partners (e.g. marketing partners), affiliates, or analytics or service providers These technologies are used in analyzing trends, administering the site, or tracking users’ movements around the site. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies to enhance the user’s experience on our website, for example to complete forms, identify returning users and offer related content. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Protection of Personally-identifiable Information
Flow is not in the business of selling or renting personally identifiable information gathered on its website or in the course of client work to third parties. Flow shares information with third parties, such as its clients, only as described in this policy or as described at the time information is collected. For example, Flow may, at the request of a client, ask you for your email address so a client can follow up with you about your responses to a survey. The provision of such information is typically voluntary, and at all times participation in a survey is, of course, voluntary.
Voluntary Participation
Individuals may choose not to participate in Flow’s research and are under no obligation to take surveys sent to them. An opt-out choice is included in communications to individuals where required, and those who exercise it will be added to Flow’s opt-out list for the relevant client within ten (10) business days of unsubscribing. For each client, Flow does not send survey invitations to any e-mail address on the applicable opt-out list. Flow also provides its opt-out lists on a timely basis to its clients and third party agents so that they may properly update their records.
Individuals may also elect to opt out at any time from receiving email from Flow regarding Flow’s products and services. An opt-out choice will be added to Flow’s opt-out list for communications about products and services within ten (10) business days of unsubscribing.
Access
Customers and respondents may contact Flow (see Privacy Contact below) at any time if they feel there is an error in their personally identifiable information or request deletion of personally identifiable information. Because Flow generally receives and retains personally identifiable information as an agent of its clients, it will usually refer individuals reporting inaccuracies in their personally identifying information to the originating source for correction.After verifying the identity of a person making a request, Flow will respond to a request for offline access to personally identifiable information within 30 days of receiving the request.
Data Retention
We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at the contact information listed below, and we will coordinate with the Flow client for which the data was collected. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Third-party Partners
From time to time, Flow may contract with third parties to perform functions necessary for its research operations and, under the terms of those contracts, may transfer data to those third parties. Flow requires any such third party to maintain confidentiality of such data.
Security
We understand the importance of data security to our customers—many of whom operate in highly regulated industries like finance, healthcare, and energy; as such, we maintain industry-leading security practices to protect their data. Such practices include storing data in Tier III, SSAE-16 and/or ISO 27001 certified data centers, hardening our systems according to industry best practices, segregating customer data, continuously scanning and monitoring our network, and role-based access control.
Links to 3rd Party Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Flow. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Privacy Contact
If you have any questions or comments about this privacy policy or the practices of this site, or unresolved privacy and data use concerns, please contact us:
Privacy Officer
privacy@flowcx.com
Flow responds to non-frivolous privacy-related requests in a timely fashion, not to exceed ten (10) business days.